Sure, here’s a revised version:

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**Qualifications:**

- Strong communication skills in both written and spoken English and Arabic.
- Proficient in handling inbound and outbound calls, responding to emails, and chat messages.
- Excellent active listening skills with adaptability and flexibility.
- Capable of understanding customer and staff needs, providing effective solutions.
- Patient and empathetic attitude towards customers, clients, and staff, with a focus on resolving issues.
- Comfortable working in a fast-paced, collaborative environment.
- Ensure timely delivery by coordinating with drivers.
- Identify and address the needs of customers, clients, and internal staff, providing accurate solutions and satisfactory responses to their queries and concerns.
- Reach out to customers and potential customers as needed to inform them about new products, services, policies, etc.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Regularly review and update customer information in the system.
- Collaborate with call center colleagues to enhance customer service.
- Adhere to the customer service script provided by the company.
- Possess troubleshooting skills, either basic or advanced, depending on the organization’s needs.
- Computer literate with proficiency in Microsoft Office, Delivery Apps, WhatsApp, etc.
- In-depth knowledge of the company’s products and services.
- Strong time management and organizational skills.
- Expertise in customer and staff service areas, focusing on accounts, sales, technical support, and other required areas.

Please send your CV on WhatsApp 69955199 or via email. hr@foxdelivery.net